Advaiya developed a SharePoint 2013 based IT Grievance management system for the client to help them automate grievances lodging and monitoring, and resolve cases faster.
The system enables users to submit grievance of any nature to different Adani teams through their website, and allows for centralized record of all grievances, periodic notifications based on different grievance stages, and timely resolution.
Key highlights of the solution include:
- Internet facing SharePoint site for lodging grievances
- SharePoint groups & permissions customized for different roles in the system
- Two factor authentication sending OTP on user’s registered email address or mobile.
- Role specific dashboards to view and manage department wise grievances
- Automated notifications at every stage of a grievance
- Grievances status reports for tracking and analysis
This solution ensures visibility and transparency across the complete workflow, adherence to regulatory compliances, and timely resolution of users’ grievances.