One of the largest service providers for water heater installation, repair, and service in Washington, Oregon, and California.
The requirement was to develop and design a modern experience for technicians to do the technical evaluation done onsite while doing the water heater installation.
A PowerApps – Canvas App was designed to include the different technical evaluation categories and associated evaluation steps required to proceed
Auto enablement of section based on Job type was enabled and techs can easily proceed with evaluation as per job types assigned.
Higher productivity – The presence of a mobile/tablet interface with offline capabilities helped process work even at remote locations and more importantly remove all manual paperwork and delayed status updates
A unified system to store, manage, and track all job evaluations done
Increased productivity by getting reports of all evaluations done
Easy to scale app with a data-driven approach
Almost no manual intervention with a lot of savings in overhead costs for maintenance