Business Intelligence for Customer Support Services

Improve customer satisfaction and retention

Better understand your customer needs and how to serve them quickly and effectively.

  • Analyze contact center metrics, agents and system performance -all from one place
  • Get a cohesive view of service performance metrics like response time, handle time and service up/down time, CSAT score etc.
  • Discover patterns by monitoring current and historic KPI data and optimize your day-to-day performance
  • Drill-down into the service standards in actual compared to the agreed SLA

FREE assistance for your performance dashboard

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