Improve customer satisfaction and retention
Better understand your customer needs and how to serve them quickly and effectively.
- Analyze contact center metrics, agents and system performance -all from one place
- Get a cohesive view of service performance metrics like response time, handle time and service up/down time, CSAT score etc.
- Discover patterns by monitoring current and historic KPI data and optimize your day-to-day performance
- Drill-down into the service standards in actual compared to the agreed SLA