Understanding the power of customer engagement

By understanding your customers better and meeting their needs, you can foster lasting relationships that lead to increased sales and business growth.

Our customer engagement solutions based on platforms including Microsoft Dynamics 365 Customer Engagement (sales, marketing, services, insights, and CRM), Sitecore, and Sitecore Commerce, empower you to deliver an unparalleled customer experience. Personalize interactions, streamline sales and service, and confidently embark on a journey of business growth with valuable insights.

Customer engagement solutions

Improved customer enagagement from discovery to service.

Our integrated customer engagement solutions cover every step of the customer journey, from discovery to sales, commerce, and service. This ensures a seamless and enjoyable experience for your customers, leading to higher customer retention and loyalty.

Transform your customer engagement and drive business success. Connect with our customer engagement expert today.

The Advaiya advantage

Our consulting and implementation services enable you to execute and implement digital initiatives in Customer Relationship Management (CRM), marketing automation, customer insights, and digital presence. Powered by Advaiya’s unique peripheral automation approach, our customer engagement solutions accelerate effective adoption and value realization of your technology investments. We help you adopt core business applications together with innovative data, process, and AI led automations suiting your unique contexts building strategic advantage.

Leveraging platform best practices

We follow the latest Microsoft recommendations and our industry-leading methodologies, and our practises ensure our solutions are reliable, secure, extensible and upgradable.

Staying ahead of the game

We stay on the leading edge and our team and solutions continuously evolve to meet your business growth needs. Our continuing engagements ensure enhanced functionality, improved user experience, and access to new tools and capabilities.

Utilizing your existing investments better

Maximize returns on your investments with Advaiya. Seamlessly leverage existing technology and data assets for optimal growth. Our expertise with customized implementations and application integration, turns investments into invaluable assets.

Accelerating results with phased execution

With our enterprise architecture driven phased approach, we have the ability to implement solutions and address your immediate needs. Our approach provides flexibility and agility in adapting to changing business requirements.

Powered by customer journey understanding

We invest in understanding industry, functional, and your company's unique aspects which adresses your purpose comprehensively.

Our commitment

Our leadership and team of experts care about your needs and goals, ensuring that you get the best support, solutions and hands-on interactions when working with us.

Case studies

Our years of experience, commitment, and expert teams ensure effective partnership with our client companies.

What’s new

Check out all the latest news, blog posts, and technology updates from Advaiya.

Implementing digital innovations

Incorporating more innovative digital tools and solutions for effective deployment.

Workplace & Operations Management

Workplace & Operations Management

Gain efficiencies with access, automation, and integration.

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Leveraging data

Leveraging data

Build a data driven business with reliable, comprehensive and usable data analytics

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Frequently asked questions

Digital customer engagement solutions are designed to enhance customer interactions across various touchpoints, such as discovery, sales, commerce, and service. These solutions leverage cutting-edge technologies to foster meaningful customer relationships and drive business growth.

Customer engagement solutions streamline interactions with customers comprehensively, improving revenues, customer satisfaction, and boosting loyalty. They include tools for automated customer engagement, data-driven insights, and personalized experiences, ultimately leading to increased conversions, retention, and revenue.

Dynamics 365 customer experience is a comprehensive suite of tools tailored to enhance customer engagement across various stages of their journey. It equips your team with the capabilities to manage customer data, automate sales and marketing processes, and deliver personalized experiences, ultimately resulting in improved customer retention and business growth.

Customer engagement platforms prioritize data security and privacy as crucial components of their architecture. Robust security measures, encryption techniques, and compliance with industry standards are employed to safeguard customer information and ensure a secure customer engagement environment.

Absolutely, Advaiya’s digital customer engagement solutions are designed to be adaptable and can be customized according to your specified business contexts. These solutions can be tailored to align with your unique customer engagement goals and objectives.

To kickstart your digital customer engagement journey, reach out to our team of experts. We’ll guide you through the process of selecting the right customer engagement software or platform for your business needs and help you design a tailored digital transformation strategy to enhance customer engagement and drive business success.

Embark on you digital transformation journey with right preparation