Step into the realm of connected customer journeys with our comprehensive solutions built on Dynamics 365 Customer Insights, bridging the gap between targeted engagement and customer expectations. Our solutions enable unparalleled perspectives across the entire customer journey, from initial engagement to post-purchase analysis. With a clear and insightful understanding of your customer base, powered by data-driven decisions, we enable you to foster enduring customer loyalty.

Our customer insights consulting and implementation services empower you to execute and implement digital initiatives in areas such as real-time insights and reporting, segmentation and targeting, lead generation, automated digital campaigns, predictive analytics, 360 degree customer view and data integration & cleansing with AI and Copilot.

At Advaiya, we use an enterprise architecture approach that relies on robust core business applications and data platforms as well as supporting highly adaptive and capable peripheral automation. We extend core business applications with innovative data, processes, and AI-led automation to suit your unique contexts, giving you a strategic advantage.

Smart objective setting: Define clear research objectives to derive actionable insights aligned with your business strategy.
 
Customer data unification: Integrate and enrich marketing, sales, and service data to gain real-time insights into customer behavior and anticipate future opportunities using AI.
 
Orchestrated customer journeys: Seamlessly orchestrate customer journeys and deliver contextually relevant content in real-time, enhancing engagement and satisfaction with data driven personalized campaign automation and digital marketing.
 
 
Strategic planning for implementation: Plan how insights will translate into actions and establish metrics for success, ensuring organizational readiness and value-driven outcomes.
 
Enhanced productivity with Copilot: Streamline work processes using Copilot in Dynamics 365 Customer Insights. Convert simple language prompts into new queries, insights, and content, boosting productivity and efficiency.
 
Real-time insights and reporting: Access real-time customer insights and generate detailed reports for agile responses to changing trends, fostering improved business agility and customer satisfaction.
Data integration and cleansing: Seamlessly integrate and cleanse data from various sources, ensuring accuracy and consistency for insightful customer profiles.
 
360-Degree customer view: Create unified customer views by aggregating data from sales, marketing, and service interactions, enabling personalized engagement and better understanding.
 
Predictive analytics and segmentation: Leverage advanced analytics to forecast customer behavior, enabling precise segmentation and targeted marketing efforts for enhanced engagement and satisfaction.
Smart objective setting: Define clear research objectives to derive actionable insights aligned with your business strategy.
 
Customer data unification: Integrate and enrich marketing, sales, and service data to gain real-time insights into customer behavior and anticipate future opportunities using AI.
 
Orchestrated customer journeys: Seamlessly orchestrate customer journeys and deliver contextually relevant content in real-time, enhancing engagement and satisfaction with data driven personalized campaign automation and digital marketing.
 
 
Strategic planning for implementation: Plan how insights will translate into actions and establish metrics for success, ensuring organizational readiness and value-driven outcomes.
 
Enhanced productivity with Copilot: Streamline work processes using Copilot in Dynamics 365 Customer Insights. Convert simple language prompts into new queries, insights, and content, boosting productivity and efficiency.
 
 
Real-time insights and reporting: Access real-time customer insights and generate detailed reports for agile responses to changing trends, fostering improved business agility and customer satisfaction.
Data integration and cleansing: Seamlessly integrate and cleanse data from various sources, ensuring accuracy and consistency for insightful customer profiles.
 
360-Degree customer view: Create unified customer views by aggregating data from sales, marketing, and service interactions, enabling personalized engagement and better understanding.
 
Predictive analytics and segmentation: Leverage advanced analytics to forecast customer behavior, enabling precise segmentation and targeted marketing efforts for enhanced engagement and satisfaction.

Transform your digital presence and drive business success. Connect with our digital presence management expert today.

Our Approach

Leveraging platform strengths and innovations:

We follow the latest Microsoft recommendations and our industry-leading methodologies, our practices ensure our solutions are reliable, secure, extensible, and upgradeable while leveraging and embedding AI (and Copilot) to its fullest advantages.

Staying ahead of the game

We stay on the leading edge and our team and solutions continuously evolve to meet your business growth needs. Our continuing engagements ensure enhanced functionality, improved user experience, and access to new tools and capabilities.

Utilizing your existing investments better

Maximize returns on your investments with Advaiya. Seamlessly leverage existing technology and data assets for optimal growth. Our expertise with customized implementations and application integration, turns investments into invaluable assets.

Accelerating results with phased execution

With our enterprise architecture driven phased approach, we have the ability to implement solutions and address your immediate needs. Our approach provides flexibility and agility in adapting to changing business requirements.

Powered by business understanding

We invest in understanding industry, functional, and your company's unique aspects which adresses your purpose comprehensively.

Our commitment

Our leadership and team of experts care about your needs and goals, ensuring that you get the best support, solutions and hands-on interactions when working with us.

Case studies

Our years of experience, commitment, and expert teams ensure effective partnership with our client companies.

What’s new

Check out all the latest news, blog posts, and technology updates from Advaiya.

Implementing digital innovations

Incorporating more innovative digital tools and solutions for effective deployment.

Workplace & Operations Management

Workplace & Operations Management

Gain efficiencies with access, automation, and integration.

Read more

Leveraging data

Leveraging data

Leverage your data to access intelligent insights and make smarter business decisions

Read more

Frequently asked questions

A customer data platform (CDP) is a system that unifies and organizes customer data from various sources, enabling businesses to gain valuable insights and deliver personalized experiences. Microsoft’s customer data platform, specifically Dynamics 365 Customer Insights, is a comprehensive CDP solution that helps organizations enhance their customer service insights and deliver exceptional customer experiences.
Dynamics 365 Customer Service Insights is a tool within Microsoft’s customer data platform that helps businesses elevate their customer experience and fuel growth. By leveraging unified customer data and intelligent insights, you can increase customer engagement, resolve service issues more efficiently, and enhance overall customer satisfaction.
The Dynamics 365 Customer Service Insights license grants access to a suite of tools designed to manage customer complaints and ticketing efficiently. With this license, you gain a comprehensive view of each customer, enabling you to proactively address their needs and foster loyalty through personalized interactions.
Advaiya’s Dynamics 365 Customer Insights solutions, empower you to collect, unify, and analyze customer data from various sources. By utilizing data-driven insights, you can identify new customer segments, predict customer behavior, and tailor your marketing and sales strategies to engage your target audience better.
Yes, Dynamics 365 Customer Service Insights is designed to cater to businesses of all sizes and industries. Whether you are a small start-up or a large enterprise, this customer data platform can be customized to meet your specific needs and drive your business forward.
 
Getting started is simple! Contact our team to discuss your requirements and objectives. Our experts will guide you through the process of implementing Dynamics 365 Customer Service Insights and integrating it with the Microsoft customer data platform. With our assistance, you’ll be on your way to unlocking the full potential of your customer data and delivering exceptional customer experiences.
 

Embark on you digital transformation journey with right preparation