Unify customer journey with data
Integrate, organize, analyze and act on customer data with Advaiya’s customer insight consulting solutions
Ask smart questions
Define clear objectives for your research and analysis to focus on actionable insights aligned with your business strategy.
Know your customer
Unify and enrich marketing, sales, and service data to form a clear picture of your customers and foresee future opportunities in real time with AI
Make cutomer engagements for them:
Orchestrate customer journeys and deliver contextually relevant content to your customers in real time.
Make it count
Plan how you'll turn insights into actions and establish metrics to measure success. Ensure your organization, systems, and processes support implementation and drive value.
Target a quick win
Start with focused projects that generate valuable insights and recommendations, facilitating easy execution. Use this experience to learn how to tackle more complex projects across the enterprise and demonstrate the value of analytics internally.
Win customers with enhanced productivity
Streamline work with Copilot in Dynamics 365 Customer Insights and convert simple language prompts into new queries, insights, and content.
Deliver connected customer journeys
Bridge the gap between targeted engagement and customer expectations
Our customer insight solutions offer unparalleled perspectives throughout the customer journey. From initial engagement to post-purchase analysis, our comprehensive approach ensures a clear and insightful understanding of your customer base. Harness the power of data-driven decisions and foster enduring customer loyalty with our integrated solutions.
Data integration and cleansing
Seamlessly integrate and clean your data from various sources to ensure accuracy and consistency, laying the foundation for insightful customer profiles.
360-degree customer view
Create a unified, 360-degree view of each customer by aggregating data from sales, marketing, and service interactions, enabling better understanding and personalization.
Leverage advanced analytics to forecast customer behavior and preferences, empowering data-driven decision-making for marketing campaigns and customer engagement strategies.
Segmentation and targeting
Define and target customer segments with precision, allowing for tailored marketing efforts and more effective customer engagement.
Real-time insights and reporting
Access real-time customer insights and generate detailed reports, enabling quick responses to changing customer trends and improving overall business agility.
Transform your customer engagement and drive business success. Connect with our customer engagement expert today.
The Advaiya advantage
Our digital presence management consulting and implementation services enable you to execute and implement digital initiatives in Customer Relationship Management (CRM), marketing automation, customer insights, and digital presence. Powered by Advaiya’s unique peripheral automation approach, our customer insights solutions accelerate effective adoption and value realization of your technology investments. We help you adopt core business applications together with innovative data, process, and AI led automations suiting your unique contexts building strategic advantage.
Digital solutions with tailored implementation and integration of cutting-edge digital technologies.
Our years of experience, commitment, and expert teams ensure effective partnership with our client companies.
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Frequently asked questions
A customer data platform (CDP) is a system that unifies and organizes customer data from various sources, enabling businesses to gain valuable insights and deliver personalized experiences. Microsoft’s customer data platform, specifically Dynamics 365 Customer Insights, is a comprehensive CDP solution that helps organizations enhance their customer service insights and deliver exceptional customer experiences.
The Dynamics 365 Customer Service Insights license grants access to a suite of tools designed to manage customer complaints and ticketing efficiently. With this license, you gain a comprehensive view of each customer, enabling you to proactively address their needs and foster loyalty through personalized interactions.
Yes, Dynamics 365 Customer Service Insights is designed to cater to businesses of all sizes and industries. Whether you are a small start-up or a large enterprise, this customer data platform can be customized to meet your specific needs and drive your business forward.