Unify customer journey with data

Integrate, organize, analyze and act on customer data with Advaiya’s customer insight consulting solutions

Ask smart questions

Define clear objectives for your research and analysis to focus on actionable insights aligned with your business strategy.

Know your customer

Unify and enrich marketing, sales, and service data to form a clear picture of your customers and foresee future opportunities in real time with AI

Make cutomer engagements for them:

Orchestrate customer journeys and deliver contextually relevant content to your customers in real time.

Make it count

Plan how you'll turn insights into actions and establish metrics to measure success. Ensure your organization, systems, and processes support implementation and drive value.

Target a quick win

Start with focused projects that generate valuable insights and recommendations, facilitating easy execution. Use this experience to learn how to tackle more complex projects across the enterprise and demonstrate the value of analytics internally.

Win customers with enhanced productivity

Streamline work with Copilot in Dynamics 365 Customer Insights and convert simple language prompts into new queries, insights, and content.

Deliver connected customer journeys

Bridge the gap between targeted engagement and customer expectations

Our customer insight solutions offer unparalleled perspectives throughout the customer journey. From initial engagement to post-purchase analysis, our comprehensive approach ensures a clear and insightful understanding of your customer base. Harness the power of data-driven decisions and foster enduring customer loyalty with our integrated solutions.

Data integration and cleansing

Seamlessly integrate and clean your data from various sources to ensure accuracy and consistency, laying the foundation for insightful customer profiles.

360-degree customer view

Create a unified, 360-degree view of each customer by aggregating data from sales, marketing, and service interactions, enabling better understanding and personalization.

Predictive analytics

Leverage advanced analytics to forecast customer behavior and preferences, empowering data-driven decision-making for marketing campaigns and customer engagement strategies.

Segmentation and targeting

Define and target customer segments with precision, allowing for tailored marketing efforts and more effective customer engagement.

Real-time insights and reporting

Access real-time customer insights and generate detailed reports, enabling quick responses to changing customer trends and improving overall business agility.

Transform your customer engagement and drive business success. Connect with our customer engagement expert today.

The Advaiya advantage

Our digital presence management consulting and implementation services enable you to execute and implement digital initiatives in Customer Relationship Management (CRM), marketing automation, customer insights, and digital presence. Powered by Advaiya’s unique peripheral automation approach, our customer insights solutions accelerate effective adoption and value realization of your technology investments. We help you adopt core business applications together with innovative data, process, and AI led automations suiting your unique contexts building strategic advantage.

Leveraging platform best practices

We follow the latest Microsoft recommendations and our industry-leading methodologies, and our practises ensure our solutions are reliable, secure, extensible and upgradable.

Staying ahead of the game

We stay on the leading edge and our team and solutions continuously evolve to meet your business growth needs. Our continuing engagements ensure enhanced functionality, improved user experience, and access to new tools and capabilities.

Utilizing your existing investments better

Maximize returns on your investments with Advaiya. Seamlessly leverage existing technology and data assets for optimal growth. Our expertise with customized implementations and application integration, turns investments into invaluable assets.

Accelerating results with phased execution

With our enterprise architecture driven phased approach, we have the ability to implement solutions and address your immediate needs. Our approach provides flexibility and agility in adapting to changing business requirements.

Powered by business understanding

We invest in understanding industry, functional, and your company's unique aspects which adresses your purpose comprehensively.

Our commitment

Our leadership and team of experts care about your needs and goals, ensuring that you get the best support, solutions and hands-on interactions when working with us.

Case studies

Our years of experience, commitment, and expert teams ensure effective partnership with our client companies.

What’s new

Check out all the latest news, blog posts, and technology updates from Advaiya.

Implementing digital innovations

Incorporating more innovative digital tools and solutions for effective deployment.

Work management and business productivity

Work management and business productivity

Gain efficiencies with access, automation, and integration.

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Leveraging data

Leveraging data

Build a data driven business with reliable, comprehensive and usable data analytics

Read more

Frequently asked questions

A customer data platform (CDP) is a system that unifies and organizes customer data from various sources, enabling businesses to gain valuable insights and deliver personalized experiences. Microsoft’s customer data platform, specifically Dynamics 365 Customer Insights, is a comprehensive CDP solution that helps organizations enhance their customer service insights and deliver exceptional customer experiences.

Dynamics 365 Customer Service Insights is a tool within Microsoft’s customer data platform that helps businesses elevate their customer experience and fuel growth. By leveraging unified customer data and intelligent insights, you can increase customer engagement, resolve service issues more efficiently, and enhance overall customer satisfaction.

The Dynamics 365 Customer Service Insights license grants access to a suite of tools designed to manage customer complaints and ticketing efficiently. With this license, you gain a comprehensive view of each customer, enabling you to proactively address their needs and foster loyalty through personalized interactions.

Advaiya’s Dynamics 365 Customer Insights solutions, empower you to collect, unify, and analyze customer data from various sources. By utilizing data-driven insights, you can identify new customer segments, predict customer behavior, and tailor your marketing and sales strategies to engage your target audience better.

Yes, Dynamics 365 Customer Service Insights is designed to cater to businesses of all sizes and industries. Whether you are a small start-up or a large enterprise, this customer data platform can be customized to meet your specific needs and drive your business forward.

Getting started is simple! Contact our team to discuss your requirements and objectives. Our experts will guide you through the process of implementing Dynamics 365 Customer Service Insights and integrating it with the Microsoft customer data platform. With our assistance, you’ll be on your way to unlocking the full potential of your customer data and delivering exceptional customer experiences.

Embark on you digital transformation journey with right preparation