Digital transformation for your customer support

Our solutions bring together customer, product, case and technical data with agent activities. This enables agents deliver exceptional service to your customers on any channel.

Seamless integration with existing systems

Empower your team with the Dynamics 365 Customer Service platform. It integrates seamlessly with your existing systems to streamline support operations and deliver personalized service.

Make agents' work effortless

Maximize agent productivity and focus on delivering quality service with AI-powered agent assist and collaboration tools

Customer complaints management systems

Simplify the process of managing customer complaints effectively. Address grievances promptly to demonstrate your commitment to customer satisfaction.

Customer ticket management systems

Ensure no more lost or unresolved tickets. Our ticket management system logs, tracks, and resolves customer queries efficiently.

Customer service automation software

Embrace the future of customer service with our automation software. Automate repetitive tasks, route tickets, and reduce response times.

Support ticketing system

Manage, prioritize, and resolve customer tickets with our centralized support ticketing system, improving team productivity.

Transform the way your support agent interact with customers

Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

Our customer service solutions are designed to provide valuable insights across the entire customer journey. From the first point of contact to issue resolution, our holistic approach guarantees a seamless and gratifying experience for your customers. Elevate customer retention and loyalty with our integrated solutions.

Multi-channel engagement

Prioritize support across various communication channels like email, chat, and social media to meet customers where they are and ensure a seamless experience.

Efficient case management

Implement customized case management processes and automation to streamline issue resolution, reducing response times, and improving efficiency.

Customer centric knowledge

Develop a robust knowledge base and self-service portals to empower customers to find answers independently while supporting agents with the necessary information.

Analytics driven improvement

Leverage analytics and reporting tools to continuously monitor and optimize customer service strategies, aligning them with customer needs and feedback.

Integrated ecosystem

Ensure seamless integration with other systems, including CRM and external platforms, to provide a holistic view of customer interactions and enable personalized support.

Transform your customer service and drive business success. Connect with our customer services expert today.

The Advaiya advantage

Our digital presence management consulting and implementation services enable you to execute and implement digital initiatives in Customer Relationship Management (CRM), marketing automation, customer insights, and digital presence. Powered by Advaiya’s unique peripheral automation approach, our customer service solutions accelerate effective adoption and value realization of your technology investments. We help you adopt core business applications together with innovative data, process, and AI led automations suiting your unique contexts building strategic advantage.

Leveraging platform best practices

We follow the latest Microsoft recommendations and our industry-leading methodologies, and our practises ensure our solutions are reliable, secure, extensible and upgradable.

Staying ahead of the game

We stay on the leading edge and our team and solutions continuously evolve to meet your business growth needs. Our continuing engagements ensure enhanced functionality, improved user experience, and access to new tools and capabilities.

Utilizing your existing investments better

Maximize returns on your investments with Advaiya. Seamlessly leverage existing technology and data assets for optimal growth. Our expertise with customized implementations and application integration, turns investments into invaluable assets.

Accelerating results with phased execution

With our enterprise architecture driven phased approach, we have the ability to implement solutions and address your immediate needs. Our approach provides flexibility and agility in adapting to changing business requirements.

Powered by business understanding

We invest in understanding industry, functional, and your company's unique aspects which adresses your purpose comprehensively.

Our commitment

Our leadership and team of experts care about your needs and goals, ensuring that you get the best support, solutions and hands-on interactions when working with us.

Case studies

Our years of experience, commitment, and expert teams ensure effective partnership with our client companies.

What’s new

Check out all the latest news, blog posts, and technology updates from Advaiya.

Implementing digital innovations

Incorporating more innovative digital tools and solutions for effective deployment.

Work management and business productivity

Work management and business productivity

Gain efficiencies with access, automation, and integration.

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Leveraging data

Leveraging data

Build a data driven business with reliable, comprehensive and usable data analytics

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Frequently asked questions

Customer support services refer to the assistance and help provided by a company to its customers before, during, and after a purchase. These services aim to resolve customer inquiries, address concerns, and ensure customer satisfaction, enhancing the overall customer experience.

Advaiya’s Dynamics 365 Customer Service empowers businesses to deliver exceptional customer experiences. With a 360-degree view of customers, streamlined support operations, personalized interactions, and efficient issue resolution, you can increase customer loyalty, improve agent productivity, and boost overall customer satisfaction.

Customer analytics consulting involves using advanced data analysis techniques to gain insights into customer behavior, preferences, and buying patterns. Consulting firms specializing in customer analytics help businesses make data-driven decisions, enhance marketing strategies, and optimize customer engagement, leading to improved business performance.

Customer insights consulting provides valuable information about customers, such as their needs, pain points, and expectations. Consultants analyze customer data and feedback to uncover actionable insights. Businesses can leverage this information to create targeted marketing campaigns, develop tailored products and services, and build strong, long-lasting customer relationships.

Customer complaints management systems are software solutions designed to efficiently handle and resolve customer complaints. These systems help businesses manage and track customer grievances, assign them to relevant personnel, and monitor the resolution process. By effectively managing complaints, businesses can demonstrate their commitment to customer satisfaction and identify areas for improvement.

Embark on you digital transformation journey with right preparation