Digital transformation for field services business
Field service businesses need a connected end-to-end platform to scale their business, increase operational efficiencies and provide unparalleled customer support. Transform your field service management process by combining the power of field service automation solutions like Dynamics 365 Field Service with the capabilities of machine learning, mixed reality, and IoT technologies.
Scheduling
Work order management
Crew utilization
Customer satisfaction
Does your organization have a comprehensive field service automation and management platform to manage these critical components from one single pane of glass?
Advaiya has the right team of experts to guide you through the digital transformation process for your field service management and automation needs! With Advaiya you can achieve:
- Optimized scheduling
- Increased first-time fix rate
- Upgraded customer service
- Enhanced customer engagement
- Improved operational efficiency
The Advaiya Advantage
With our extensive experience of enabling innovation in managing field services, Advaiya is trusted worldwide. We have qualified experts to design and deploy the right solutions for an organization.
Our services come with a promise of utmost reliability and effective support. Our team works steadfastly to address even the smallest of needs, challenges or issues. Along with the advanced Field Service Management (FSM) software and implementation expertise we provide:
- 24*7 Support – Our dedicated team will be available anytime to resolve your issues and help your managers and admins understand the software easily.
- Connect all your segregated systems – We help you link all your related software to make it easy for you to handle all service transactions in one place.
- Transparent dealing and pricing – A clear process of work and a simple breakdown of pricing is shared with you, with no hidden fees or charges.
Get started with field service automation
Transform your field service management with Advaiya
Navigate through your digital transformation process with our expertise!
Building a roadmap to technology innovation is the first critical step in the process. We evaluate your current field service management processes and systems to understand where we can improve operations and increase profitability. Our assessment focuses on four critical components of field service operations:
Scheduling
Work order management
Crew utilization
Customer satisfaction
To ensure our roadmap is the right fit for your organization, we develop a proof of concept so you can test our field service management and automation solutions in action.
Duration
2 weeks
Deliverables
4 half-day workshops
Price
$8700
Detailed assessment of your current technology, network, and operations:
- Understanding your current data sources and work structure
- Finding the challenges with your current data, automation and user adoption, and planning to improve their reliability and usefulness
- Identification of appropriate performance metrics
- Consolidated strategy for the organization with FSM software and application
- Development of a technology roadmap to implement these digital transformation solutions in a proof of concept (POC)
Maximize your customer service, streamline your operations and transform your field service management capabilities by selecting one of our field services solutions offers tailored to align with your organizational needs.
Standard
A unified technology platform with Microsoft Dynamics 365 FSM and reporting tools to intelligently manage and effectively complete work orders in a timely fashion.
- Out of the box implementation- Work order, and incident management, schedule board, base mobile app for field users
- Factors to be considers – crew, job type- diff location, types of services, types of resources, number of resources
- Up to two job types as determined by crew configuration, types of services and business process
- Standard Dynamics based reporting based on best practices
- Work order Summary report (to cover location, type, month-wise work)
- Resource Bookings
- Quarterly usage and reporting analytics
- Monthly scan and monitor of user access and geolocation
- Security monitoring and patches updates
- 20 hours post-implementation remote support
- Access to online training content
- We can create knowledge article for base implementation and add as hyperlink
- Access to online training content
- We can create knowledge article for base implementation and add as hyperlink
Duration of project: 10 weeks
Monthly implementation cost: $17600
Monthly managed services cost: $1500
Advanced
Everything in standard and you will have access to scheduling optimization capabilities and custom-built applications for efficient workflows and task automation.
- Business processes and workflow
- Work order variations
- Invoicing and inventory management
- Advanced scheduling
- Basic geolocation
- Customer asset management
- Up to 15 custom entities
- Custom PowerApps and flows
- Mobile app customization
- Power BI app with 2 reports – (job status and resource schedule), data model access for future reporting
- Integration with CRM and Finance
- Cost optimization recommendations on quarterly basis
- Data digitization support
- New user orientation monitoring and maintenance of integration
- Monitoring and maintenance of integration and custom components
- Data migration support
- Customized user and IT training
Duration of project: 20 weeks
Monthly implementation cost: $18800
Monthly managed services cost: $4000
Comprehensive
Unlock the full potential of your platform with a 360-degree view of your organizational data to make more accurate and profitable decisions with predictive insights.
- Optimized scheduling with AI
- IoT based incident management
- Remote assist enablement (Holo lens)
- Advanced inventory management with automated transfers and purchase orders
- Geo-based business rules
- Advanced customer assets, warrantees and agreement management
- Work order quotations
- Fully customized process and workflow setup
- Predictive analytics and forecasting
- Integration with other business applications
- Dispatch management
- Order management operations
- Warehouse management operations
- Incident based support with SLA
- Data migration support
- Customized user and IT training
For customized package details Contact us
Let’s get started!!
Related resources
About Advaiya
Case studies
Blog posts
Webinars
The Advaiya advantage
With our extensive experience in enabling innovation in field service management and automation, Advaiya is trusted worldwide. We have qualified experts to design and deploy the right FSM solutions for an organization.
Our services come with a promise of utmost reliability and effective support. Our team works steadfastly to address even the smallest of needs, challenges, or issues. Along with the advanced Field Service Management software and implementation expertise, we provide:
- 24×7 Support – Our dedicated team will be available anytime to resolve your issues and help your managers and admins understand our FSM software easily.
- Connect all your segregated systems – We help you link all your related business productivity solutions to make it easy for you to handle all service transactions in one place.
- Transparent dealing and pricing – A clear process of work and a simple breakdown of pricing are shared with you, with no hidden fees or charges.
Get your work done efficiently and turn opportunities into profits
Field service management, an approved Microsoft AppSource offering
