Microsoft Dynamics 365 is a powerful suite of next-generation intelligent business applications to get closer to your customers, improve business processes, increase productivity and profitability.

Dynamics 365 delivers the modern, flexible, and extensible end-to-end business applications in the cloud to help companies’ stay nimble and innovate in real time.

Business applications with Dynamics 365

Start with what you need, achieve results fast, add applications as your business grows.

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How to use Interactive Dashboards available in Dynamics 365 Customer Engagement applications

Business applications with Dynamics 365

Microsoft Dynamics 365 for Project Service Automation

Deliver projects more productively and profitably with higher customer satisfaction

Dynamics 365 for Project Service Automation (PSA) delivers a cloud-based project management application that streamlines the entire project lifecycle – from opportunity management, project planning, resource management, and team collaboration, to time and expense management, customer billing, service analytics, and integration.

• Increase team productivity
• Streamline resource management
• Provide better service engagement
• Achieve faster time to market
• Create profitable relationships
• Make proactive, informed decisions

Organize resources flexibly and deliver positive interactions at every step of the service chain

Dynamics 365 for Field Service is a complete Field Service management solution that takes advantage of artificial intelligence, mixed reality or IoT to deliver asset and equipment management, knowledge management, work order management, resource management, product inventory, scheduling and dispatch, contract management, inventory management, mobility, collaboration, customer engagement, analytics and a lot more.

• Maximize technician productivity and increase upsell/cross-sell opportunities
• Increase customer and partner satisfaction
• Reduce administrative overhead and increase efficiencies
• Identify and solve problems before customers even realize
• Improve visibility and speed up cash flow
• Utilize automatic service delivery optimization and improve profitability

Microsoft Dynamics 365 for Field Service

Case Study: An integrated CRM Tool for large construction material company

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