Since last year, we have experienced numerous examples of remote or contact-free services where the importance of assisting or completing services became a new normal. An increasing number of businesses are experimenting or adopting remote services with technology that enables real-time support or collaboration between field technicians and back-office support.
The field technicians use advanced technologies such as AR (augmented reality) or Holo-lenses, which allows the technician to easily complete complex tasks with in-depth supervision and real-time service support.
Internet of Things
Field service solutions provide dispatchers with better visibility into different technicians’ scheduling availability and their skill sets. This enables the dispatchers to make schedule changes and update jobs at a moment’s notice to schedule the right technician for the job.
The field service industry has a lot of room to grow and many opportunities to thrive in the next few years. There are various tools and techniques available to enhance field service with agility and automation – one of the technologies or platforms that embrace the efficiency of field service is Microsoft Dynamics 365 for Field Service. The platform provides resource optimization with advanced scheduling and mobile enablement capabilities, strengthening organizations’ service capabilities by keeping the customer at the centre of the business.
Author – Preksha Jain