Microsoft dynamics 365 for customer insights
Drive targeted engagements through a 360-degree view of customers
Deliver personalized customer experience by leveraging unified customer data and a 360-degree view of the customers. Enhance engagements across marketing, sales and service channels to improve overall performance as well as to stay ahead of the competition.
- Unify customer data from multiple sources
- Gain a holistic view of each customer by accessing deeper insights into the respective customer’s history, interests and interactions.
- Discover new customer segments, predict customer intent, identify the next best actions, provide product recommendations and more as you gain deeper insights and leverage these intelligent insights to maximize customer engagement.
- Extend the capabilities of your customer insights across other business applications and enable further adaptation and extension of insights-driven customer experience
Customer service and insights: key aspects
Bridging the gap between targeted engagements and customer expectations
Project lifecycle digitalization for Sterlite Power (EPC)
Sterlite Power is a leading global developer of electric power transmission infrastructure and electric utilities solutions provider company.
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Advaiya helped EHSI to migrate their existing projects and associated documents to Office 365, to facilitate hassle-free overview of all projects and keep the team aligned and focused.
Office 365 based document management system for Microsoft
Leveraging Office365 functionalities, Advaiya redesigned the WWRCM portal enabling right taxonomy and a governed process for classifying, tagging and moving content into SharePoint to facilitate organized structure and ease of access.