Customer insights consulting | Dynamics 365 customer insights

Microsoft dynamics 365 for customer insights

Drive targeted engagements through a 360-degree view of customers

Deliver personalized customer experience by leveraging unified customer data and a 360-degree view of the customers. Enhance engagements across marketing, sales and service channels to improve overall performance as well as to stay ahead of the competition.

Advaiya advantage

With Advaiya’s integrated Dynamics 365 customer insights, transform your business by providing it with a modernized approach.

Unify customer data from multiple sources
Gain a holistic view of each customer by accessing deeper insights into the respective customer’s history, interests and interactions.
Discover new customer segments, predict customer intent, identify the next best actions, provide product recommendations and more as you gain deeper insights and leverage these intelligent insights to maximize customer engagement.
Extend the capabilities of your customer insights across other business applications and enable further adaptation and extension of insights-driven customer experience

Customer service and insights: key aspects

Bridging the gap between targeted engagements and customer expectations

Competitive advantage

Leverage intelligent and predictive customer insights to scale customer relationships, improve sales and attain a competitive edge.

Competitive advantage

Leverage intelligent and predictive customer insights to scale customer relationships, improve sales and attain a competitive edge.

Step-by-step approach

Delivering Dynamics 365 Customer Insights through a different yet more effective step-by-step process from the beginning to the end.

Step-by-step approach

Delivering Dynamics 365 Customer Insights through a different yet more effective step-by-step process from the beginning to the end.

Omni-channel experience

Empowering employees to develop stronger relationships with customers through enhanced communication and engagement driven by the omnichannel experience.

Omni-channel experience

Empowering employees to develop stronger relationships with customers through enhanced communication and engagement driven by the omnichannel experience.

Building cloud data warehouse for enterprise for limitless analytics

Enabling data integration, data warehousing and big data analytics/ End-to-end analytics for your organisation

Cloud services enabling ML capabilities and algorithms.

For scalable data storage and analytics services

Cloud services for humonoid AI capabilities

Comprehensive business application platform for better customer engagement

Transform customer data into actionable insights

AI capabilities via cloud services for business apps

Helps manage company financials in a unified, integrated environment

To automate and manage marketing activities comprehensively.

Kanban-like tool for managing everyday work.

Amazon’s sophisticated range of cloud services specializing in Infrastructure as a Service (IaaS) offerings.

Simplified cloud-based work and project management tool.

Enabling data integration, data warehousing and big data analytics

Manage and optimize field resources & activities

Cloud computing services by Google that expertise in flexible compute options.

Manage and optimize field resources & activities.

Powering collaboration and document management.

For actionable insights and interactive dashboards

Case studies

Project lifecycle digitalization for Sterlite Power (EPC)

Sterlite Power is a leading global developer of electric power transmission infrastructure and electric utilities solutions provider company.

Case studies

Cloud Migration and Process Automation for EHS-International

Advaiya helped EHSI to migrate their existing projects and associated documents to Office 365, to facilitate hassle-free overview of all projects and keep the team aligned and focused.

Case studies

Office 365 based document management system for Microsoft

Leveraging Office365 functionalities, Advaiya redesigned the WWRCM portal enabling right taxonomy and a governed process for classifying, tagging and moving content into SharePoint to facilitate organized structure and ease of access.

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